Privacy Policy

Last Updated: January 15, 2025

1. Introduction

Bloom Quartz Pocket ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://bloomquartzpocket.online and use our professional photography services.

We are registered in the United Kingdom with Registration No: 59176896, and our registered address is Flat 31e Miller Squares, West Neilhaven OX11 8JJ, United Kingdom.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Identification Information: Name, email address, phone number, postal address
• Booking Information: Photography session details, preferred dates, service type, special requests
• Payment Information: Billing details, transaction records (processed securely through third-party payment processors)
• Photography Content: Images captured during sessions, image preferences, editing requests
• Communication Records: Emails, messages, and other correspondence with our team

3. Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

• Technical Data: IP address, browser type, operating system, device information
• Usage Data: Pages viewed, time spent on pages, links clicked, referring website
• Cookies and Tracking: We use cookies and similar technologies to enhance user experience and analyze website traffic

4. How We Use Your Information

We use the collected information for the following purposes:

• To provide and manage photography services and bookings
• To process payments and maintain transaction records
• To communicate with you about your sessions, deliverables, and inquiries
• To deliver edited photographs and related products
• To send promotional communications (with your consent)
• To improve our website, services, and customer experience
• To comply with legal obligations and protect our rights
• To analyze website traffic and user behavior for optimization

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Our cookies include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and choices
• Marketing Cookies: Deliver relevant advertisements (with consent)

By continuing to use our website, you consent to our use of cookies as described in this policy and our cookie banner.

6. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist with payment processing, website hosting, email delivery, and analytics
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

All third-party service providers are contractually obligated to protect your information and use it only for specified purposes.

7. Image Rights and Usage

By engaging our photography services, you grant us certain rights regarding the images we create:

• You retain ownership of the final edited images delivered to you
• We retain copyright to all photographs and may use images for portfolio, marketing, and promotional purposes unless otherwise agreed in writing
• We will seek your explicit consent before using identifiable images of you or your family in public marketing
• You may request that specific images not be used for promotional purposes
• We maintain backup copies of your images for professional purposes

8. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis
• Secure backup systems for image files and client data
• Employee training on data protection and privacy

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Client Records: Maintained for 7 years for accounting and legal purposes
• Photography Files: Backed up for a minimum of 2 years after final delivery
• Marketing Communications: Until you unsubscribe or request deletion
• Website Analytics: Typically retained for 26 months

10. Your Rights

Under UK data protection law (UK GDPR), you have the following rights:

• Right to Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal information
• Right to Restriction: Request limitation of processing your information
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing of your information for certain purposes
• Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us using the information provided below.

11. Children's Privacy

While we photograph children as part of family sessions, our website and services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16 without parental consent. Parents or guardians book sessions and provide necessary information on behalf of minors.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

13. International Data Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

15. Contact Us

16. Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk